Order Processing Times

• All orders are processed within 1-3 business days.

• Orders are not processed or shipped on weekends or holidays.

• In cases of high order volume, shipments may be delayed. We will notify you via email if there are any significant delays.

Shipping Times

Since we work with various suppliers, shipping times vary depending on the product and destination. On average, shipping takes:

• United States: 7-12 business days

• International: 8-18 business days

Please note that these are estimated delivery times. Actual delivery time may vary due to factors beyond our control such as customs delays, weather, or holiday seasons.

Shipping Fees

Shipping charges for your order will be calculated and displayed at checkout based on the destination and the product ordered.

Tracking Information

You will receive a shipment confirmation email with a tracking number once your order has shipped. Please allow 1-5 days for the tracking number to update with current information.

Incorrect Shipping Information

Please ensure that all shipping details are correct. Ninabella is not responsible for items that are not received due to incorrect shipping addresses provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for the cost of reshipping the package.

Order Changes and Cancellations

Once an order has been placed, we may not be able to change or cancel it. However, if you need to make changes, contact us at hello@ninabella.store immediately, and we will do our best to accommodate your request.

Delayed or Lost Orders

• If your order is delayed beyond the estimated shipping times, please contact us at hello@ninabella.store so we can investigate the issue.

• If your package is confirmed lost, we will work with our suppliers to send a replacement at no additional cost to you.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, feel free to contact our customer service at hello@ninabella.store.